bajibangla Privacy Policy

1 Introduction and Definitions

bajibangla ("we", "our", or "platform") is a trusted online betting and casino platform for players in Bangladesh. This privacy policy ("policy") sets out our practices and responsibilities regarding the collection, processing, storage, and protection of personal information of users ("you" or "user") of the bajibangla website bajibangla.lat.

By creating an account at bajibangla or using our services, you consent to the terms described in this privacy policy. This policy should be read together with our Terms and Conditions.

Key Definitions

Personal Information: Any information by which a person can be directly or indirectly identified — such as name, email address, mobile number, date of birth, and financial details.

Processing: Any operation carried out on personal information — including collection, recording, storage, modification, use, disclosure, or deletion.

Data Controller: bajibangla, which determines the purposes and means of processing personal information collected through this website.

2 Types of Information Collected

bajibangla may collect the following types of information:

2.1 Identity Information

• Full name (first name and surname)
• Date of birth and age verification details
• National ID or passport number (for KYC verification)
• Photos or scanned documents (for identity verification)

2.2 Contact Information

• Email address
• Mobile phone number
• Current address

2.3 Financial Information

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and deposit/withdrawal information
• Partial Visa and Mastercard details (full card numbers are not stored)

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Login date and time (per Bangladesh Standard Time)
• Cookies and similar tracking technologies

2.5 Gaming Information

• Betting history and game activity
• Records of rewards, bonuses, and promotions received
• VIP level and points information

3 How Information Is Collected

bajibangla collects information in the following ways:

3.1 Direct Collection

We collect information directly from you when you create an account at bajibangla, update your profile, make a deposit or withdrawal, contact us via live chat, or send us an email.

3.2 Automated Collection

Certain technical information is collected automatically when you browse our website — through cookies, web beacons, log files, and similar technologies.

3.3 Collection from Third Parties

We may receive information from trusted third-party organizations to verify identity, prevent fraud, and ensure financial security.

4 Purpose of Using Information

bajibangla uses your information for the following legitimate purposes:

4.1 Service Delivery and Management

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing bonuses and promotions
• Providing VIP benefits and rewards
• Ensuring technical support and 24/7 live chat service

4.2 Security and Legal Compliance

• Verifying your age (to prevent access by those under 21)
• Preventing fraud, money laundering, and illegal activity
• Meeting KYC (Know Your Customer) legal requirements
• Handling dispute resolution and legal claims

4.3 Responsible Gaming

• Monitoring gaming behavior and identifying signs of potential addiction
• Providing self-exclusion and limit-setting facilities
• Providing information and support related to responsible gaming

4.4 Improvement and Communication

• Analyzing user experience to improve service quality
• Keeping you informed about relevant promotions and offers
• Resolving technical issues on the platform

5 Sharing Information with Third Parties

bajibangla does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances, information may be shared with the following parties:

5.1 Service Providers

With trusted organizations that assist with payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer support. These organizations use the information only for specified purposes and are required to comply with our privacy standards.

5.2 Game Providers

Our game providers — including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming — may receive limited information necessary for operating games. They do not use this information independently.

5.3 Legal Authorities

If law enforcement agencies or regulatory authorities request information through a legally valid order, we are required to provide it. We may also assist relevant authorities in investigations into fraud, cybercrime, or money laundering.

5.4 Business Changes

If there is a change in bajibangla's business structure (such as a merger or acquisition), user information may be transferred to another party. In such cases, we will notify you in advance.

6 Cookie Policy

The bajibangla website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the website experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Collect statistical data to monitor and improve website usage.
• Targeting Cookies: Used to display relevant advertisements and offers based on your preferences.

6.2 Cookie Control

You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies may interfere with some important functions of the website.

7 Data Storage and Security

7.1 Retention Period

bajibangla retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention. Financial records are generally retained for an extended period in accordance with legal requirements.

7.2 Security Measures

bajibangla follows industry-standard technologies and processes to protect your information:

• All data transmission secured by SSL (Secure Socket Layer) encryption
• Personal and financial information stored in encrypted form
• Regular security audits and vulnerability assessments
• Two-factor authentication for account access
• Strict access controls — only authorized staff can access the information they need
• Rapid response plan in the event of a data breach

However, no method on the internet can guarantee complete security. We make every effort, but we cannot guarantee that any method is entirely impenetrable.

8 Your Rights

As a bajibangla user, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information we hold about you. Submit this request by email to [email protected].

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of processing. Marketing emails will always include an unsubscribe option.

8.5 Right to Data Portability

You can request to receive your personal information in a common, machine-readable format.

To exercise these rights, contact us at [email protected] or use our 24/7 live chat. We typically respond within 30 days.

9 Protection of Minors

bajibangla is strictly prohibited for anyone under 21 years of age. We take special care to protect the privacy of minors.

Age verification is mandatory at registration. If a person under 21 accidentally registers and it comes to our attention, their account will be immediately closed and the collected information will be deleted.

If you become aware that a minor is using our platform, please contact us at [email protected].

10 Changes to the Policy

bajibangla may update this privacy policy from time to time. The policy may change due to service improvements, legal changes, or business needs.

For important changes, we will:

• Display the updated date on this page
• Notify registered users by email
• Display a notice on the website

Continued use of bajibangla after any changes will be considered your acceptance of the new policy. The effective date of each version will be noted at the top of this page.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the website, in Bengali

We will respond to your request after verifying your identity, and typically within 30 days. If additional time is needed for complex matters, we will notify you.

To learn more about responsible gaming, visit our Responsible Gaming page.